EFFECTIVE CONFLICT MANAGEMENT
‘Every conflict we face in life is rich with positive and negative potential. It can be a source of inspiration, enlightenment, learning, transformation, and growth–or rage, fear, shame, entrapment, and resistance. The choice is not up to our opponents, but to us, and our willingness to face and work through them.’ – Kenneth Cloke and Joan Goldsmith
Objectives
At the end of the workshop, the participant will be able to
- Manage emotions during conflict
- Will understand the need of working collaboratively toward a win-win resolution
- Identify the predominant styles of handling conflict
- Connect to the practical application of the concepts discussed
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Module Coverage
- Define conflict.
- Identify assumptions and causes of conflict.
- Explain the escalation of disagreement into conflict.
- Recognize the five styles of conflict resolution ( The Thomas Kilman Model)
- The benefits and pitfalls of each style.
- Understand your preferred style of conflict resolution.
- Apply the steps to collaborative conflict resolution.
- Apply techniques to managing emotions during conflict.
- Identifying stereotypes & building ‘work around’ for effective resolution
- Assertiveness vs. cooperativeness
- Discuss the effect that power has on conflict resolution
- Importance of Listening
- Tips of communicating effectively while conflict handling
- Implement a strategy for continuous conflict management.
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Who Should Attend ?
Project Leaders, Managers who are interacting with different stakeholders. Managers with dependencies for their deliverables. People Managers can also be a part of the workshop |
Methodology
- Interactive lecture,
- Case studies,
- Thomas Kilmann Conflict mode Instrument, role plays, personal experience sharing,
- Use of video clips
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Duration
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