Sujatha Singh

Sujatha is an astute and passionate Training professional with over 12 years of diverse experience and knowledge in Customer Relationship Management Recruitment, End to End Strategic Sourcing, and Training Solutions.

Sujatha has extensive experience in designing, developing and implementing training and HR interventions for varied organizations . In her last assignment at Inventurus Knowledge Services(KPO/LPO) as Manager-HR and Training, she helped set up the HR and Training SOPs of a new Start Up organisation and ensured that the HR and Training Teams were ISO27001 certified. She has been training professionals in Aviation, telecom, manufacturing, and ITES industries in Process and Technical Training, Communication and competency based Trainings. At CFCI(Countrywide Financial Corporation International), Sujatha lead a team of 12 communications trainers, 3 Training co ordinators, 6 Technical trainers, 4 behavioral Trainers and 2 AMs who she mentored & developed to achieve better VOC and Training Effectiveness.

Sujatha is a Certified Professional Behaviourial Analyst (DISC Profiling) from Target Training Internation,USA. She has exceptional organisational and planning skills and an ability to continuously define and improve processes. Sujatha has conducted Leadership and behavioural workshops for senior managers and organisational leaders of companies like GENPACT, TATA SONS, IVY Comptech and Jet Airways. Being a certified Voice & Language Trainer she has trained over 1500 participants in English Language Neutralisation and Soft Skills. She is also a Certified Master Trainer and has conducted several T3 (Train The Trainer) workshops. Her expertise is designing and delivering training programmes on Business Communication, Leadership, Customer Service Excellence and Business Presentation skills.

Sujatha strongly believes that a there is a difference between training and facilitating Learning. She ensures that her trainees change from within.

Training Specifics:

1. Fish-The Philosophy
2. Team Building and Team synergy
3. Business Writing Skills
4. Feedback Skills
5. Powerful Presentations Skills
6. Stress Management
7. Executive Presence-Business Etiquette
8. Effective Interviewing
9. Dealing with difficult behaviours
10. US Culture and OJT essentials
11. Conflict Resolution
12. Managing Interpersonal Relationships
13. DISC Behavioural Analysis
14. Monday Morning Leadership
15. Leadership Styles and Positive Behaviours
16. Leading Vs Managing
17. Negotiation Skills
18. Steps towards customer centricity
19. The Moments of truth
20. Delivering Customer Service Excellence
21. Telephone Essentials
22. Foundations of Leadership Skills
23. New Manager Development Course

Sujatha is currently working on independent Training assignments with Oracle, PWC, Hewitt and Sasken to name a few.